Shipping policy

(For addresses OUTSIDE Central London, UK mainland only)

  1. 1. Service Scope
    We offer postal rental service only for addresses within mainland United Kingdom. International shipping is unavailable. All London central door-to-door delivery terms remain separate.
    2. Rental Period Calculation 
    The confirmed rental period includes both outbound transit time from LuxRent to you AND return transit time back to LuxRent.You must book sufficient calendar days to cover delivery, usage, and return postage.

    Example: If you require the bag for personal use for 3 actual days, you need to book a minimum 5-day rental window to cover 1 day send + 3 days use +1 day return.

    No refunds will be issued for transit delays caused by courier service.
  2. Courier & Insurance Rules 
  • Customer must accept delivery with signature only; unattended drop-off is prohibited.
  • We dispatch via fully insured, tracked high-value courier service. All postal insurance fees for outbound delivery will be charged to the customer.
  • For return shipment: You are solely responsible for arranging tracked, signature-required courier with full insurance matching the bag’s market replacement value. You must share tracking number with LuxRent the same day you post the item.
  • The customer holds full liability for any loss, theft or damage occurring during return transit. The security deposit will be held until we physically receive and fully inspect the bag.
  1. Minimum Booking Rule

    All Local postal bookings require a minimum 5 consecutive rental days. Same-day / 1-day rentals are unavailable for postal orders.
  2. Additional Pre-Booking Requirements
  • We reserve the right to decline postal bookings for exotic leather bags at our sole discretion.
  • All standard fixed deposit tiers still apply (Chanel £500 | Hermès regular leather £1000 | Exotics & Special Editions £5000). No deposit reduction for postal customers.
  1. Late Returns

    If the bag fails to arrive back at LuxRent by the final date of your booked rental period, standard daily late return charges apply, starting immediately after the agreed deadline, regardless of courier delays.