Legal notice

Legal Notice | LuxRent
Last Updated: July 2026
This Legal Notice governs all services provided byLuxRent (“we”, “us”, “our”) via the website luxrentldn.com and all offline rental, pop‑up, delivery and postal booking services. By completing any booking, you fully accept and agree to the following legal terms.

1. Service Nature & No Refund Policy

LuxRent provides Items/Products temporary rental services, including exclusive item reservation, professional pre-rental inspection, secure storage, styling consultation, logistics arrangement and asset reservation rights. All rental fees, booking reservation fees, delivery fees, insurance fees and service charges are final and fully non-refundable once payment is processed.
No refunds will be issued for any reason, including but not limited to changed personal plans, early item return, event cancellation, dissatisfaction with item appearance, texture, size or colour, courier delays, weather conditions, or unused rental days. Once a booking is confirmed, our service is deemed fully performed regardless of the customer’s actual usage duration.

2. Security Deposit Terms

Security deposits are separate from rental service fees and are not considered payment for services. Deposits are held solely as security against damage, loss, missing accessories, late return or breach of terms.
Fixed deposit tiers apply to all bookings:
  • Chanel Bags: £500 GBP
  • Standard Leather Hermès Bags: £1000 GBP
  • Exotic Leather & Special Edition Bags: £5000 GBP
Deposits will only be refunded within 3–7 working days after the item is fully returned, inspected, and confirmed undamaged. Any repair, cleaning or compensation fees will be deducted prior to deposit release.

3. UK Postal & Remote Rental Policy

Postal rental service is available only for UK mainland addresses. International shipping is permanently unavailable.
All postal rental periods include outbound transit, customer usage period and return transit time. No refund or price adjustment will be given for courier delays or shorter usage time. Minimum postal booking: 5 consecutive days.
Customers accept full liability for loss, theft or damage occurring during return transit. LuxRent reserves the right to refuse postal rental for high-value exotic leather items at our sole discretion.

4. Cancellation & Rescheduling

Once a booking is confirmed, cancellation does not qualify for any refund. Rescheduling may be permitted once with a minimum of 3 full days’ prior written notice and is subject to availability and final approval by LuxRent. Failure to provide sufficient notice results in full forfeiture of all paid amounts.

5. Consumer Right Exclusion

Customers acknowledge that luxury rental services are bespoke, reserved, time‑sensitive services. No statutory cooling-off period or consumer cancellation rights apply once the rental service has commenced or the item has been reserved, dispatched or delivered.

6. Governing Law

This Legal Notice and all rental agreements are governed by the laws of England and Wales. Any dispute shall be resolved exclusively within UK jurisdiction.
All bookings constitute full acceptance of this Legal Notice and our Terms & Conditions.