Refund policy

Cancellation, Return & Refund Policy

  • LuxRent provides short-term luxury handbag rental services only. All rental fees, booking deposits, courier insurance charges and related service costs are fully non-refundable once payment is completed. No partial or full refunds will be issued under any circumstances, including but not limited to:
    • Early return of the rented bag ahead of the confirmed rental end date;
    • Customer’s change of plans, cancelled events, personal scheduling conflicts or loss of interest in the item;
    • Courier transit delays, delivery disruptions or missed personal usage time caused by third-party courier companies;
    • Customer dissatisfaction with the bag’s colour, texture, size, silhouette or styling effect after receiving the item.
  •  Security deposits are separate from rental service fees and are not classified as refundable service charges. Deposits will only be fully returned 3–7 working days after the bag is returned to LuxRent, passed full professional condition inspection, and verified free of unapproved damage, stains, scale lifting, hardware denting, loss or missing accessories. Deductions for cleaning fees, repair costs or compensation for damage/loss will be subtracted from the deposit before reimbursement.
  •  Rescheduling of confirmed bookings may be permitted once with a minimum 3 full days’ advance written notice sent via DM or email; rescheduling approval is at LuxRent’s sole discretion. If a booking is cancelled without sufficient advance notice, the full pre-booking deposit and rental payment will be forfeited with zero refund eligibility.
  • We do not accept product returns for credit, exchange or monetary reimbursement for completed rental service periods. Once the bag has been dispatched for delivery or handed over to the customer, the full rental service obligation is deemed fulfilled regardless of actual customer usage duration.